I am not receiving my uploads!

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    Asked on August 15, 2020 at 11:15 AM

    It seems like since I went to a paid subscription the uploads are no longer working.

    Can you please let me know what we need to do?  I have paperwork that clients said they uploaded and I never received.


    Tim J

    Page URL:

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    Answered on August 15, 2020 at 02:10 PM

    Hello Tim,

    Kindly provide the form in question or the submission ID in which you didn't receive the uploaded file?

    Thank you. Looking forward to your response.

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    Answered on August 15, 2020 at 03:28 PM

    I think that my website person made a change because it looks different, I will check with her on Monday.
    However, is there a way to use the upload link other than on my website?
    So my clients can get the documents to me ASAP?
    Enjoy your day!

  • Profile Image
    Answered on August 15, 2020 at 06:33 PM

    To clarify, you would like to share your form with your clients aside from using the form on your website to upload their documents? If it is, you can share the form's link directly to your clients through the emailing service on the form builder, please refer to this guide: How-to-Send-a-Form-via-Email

    If you prefer on sending it through your own email app, you can simply get the form's link: Where to Find My Form URL? to share it to your form users. 

    Let me know if I somehow misunderstood your query. Thank you.