What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submit button is not working properly.

    Asked by IAlwaysTravel on August 01, 2013 at 07:26 PM

    One of my clients was trying to edit a previously submitted form, but the SUBMIT button did not do anything.  They actually had 2 forms to correct.  See below:

     

    https://submit.jotformpro.com/form.php?formID=31567418602959&sid=241176529663207037&mode=edit

    https://submit.jotformpro.com/form.php?formID=31567418602959&sid=241177718663786522&mode=edit

     

    Please assist.

    Page URL:
    https://submit.jotformpro.com/form.php?formID=31567418602959

    Selection
  • Profile Image

    Answered by khrisell on August 01, 2013 at 07:53 PM

    Hello,

    As I have checked your Form on the link you have provided, I can see that your submit button is disabled there.

    However, I have checked your Form under JotForm control panel and I can see that it is working just fine.

    Have you tried re-embeding your form on your Website/page?

    Kindly do that and check if it'll fix the issue.

    If not, please do let us know so that we could further investigate.

    Thank you

  • Profile Image

    Answered by CECCE on August 01, 2013 at 08:06 PM
    Yes, the initial form works properly, but if my client wants to change something, it does not work. I send an EDIT link with my AUTO RESPONSE. This is where we are having trouble. I tried to edit the form also, but it doesn’t work for me either.



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  • Profile Image
    JotForm Support

    Answered by jonathan on August 01, 2013 at 08:55 PM

    @ CECCE

    Hi, my hunch is, the captcha field is probably causing this issue on the EDIT LINK 

    https://submit.jotformpro.com/form.php?formID=31567418602959&sid=241176529663207037&mode=edit

    Would it be OK, for testing purposes to temporarily remove the Captcha field on the form http://www.jotformpro.com/form/31567418602959 and test the Edit_Link again without it.

    Please update us of the results.

    Thanks.