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  • Profile Image

    All my saved changes are lost

    Asked by rachaelgleeson on August 02, 2013 at 06:42 AM

    I have attached a screen shot of the numerous form changes I made on 31/7/2013. As you can see your system has logged that I made all these changes, but all that is showing up is the original form that I had created a few weeks ago. Is there any way I can get the changes I made on the 31/7/2013 to show up?

    Page URL:
    http://form.jotform.co/form/32018147315850

    Screenshot
    saved attached
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    JotForm Support

    Answered by EltonCris on August 02, 2013 at 07:38 AM

    Hi,

    It seems you've made changes on 1 and 2, didn't you changed anything after that? Did you clicked the save button before you leave the page? Clicking the save button assures that all changes has been saved.

    We do not have similar reports about this as far as I know so I suspect the problem might be related with your browser. Unfortunately we will not be able to recover the changes you mentioned since that happened in a short period of time. Whatever you see on the form is the one that is saved on the database. Apologies but the best way to remedy this is to redo all the changes again manually. This time, please make sure to hit "Save" button and wait until it turns in to "Saved" before leaving the page.

    Thanks!