API: login via API is limited

  • Profile Image
    Adam Cardamone
    Asked on August 17, 2020 at 12:24 AM

    Hi,

    The account I am accessing for this purpose is username: TraceyMerriman.


    Standard API calls are working at I can see that there is a daily limit of 10000, which decreases as expected per call. It is only the api login call that seems to get limited. (FYI, when testing and I hit this 403 error, I can still log in to the account using a web browser).

  • Profile Image
    gerardw
    Answered on August 17, 2020 at 12:29 AM

    Yes, there does seem to be a limit.

    I got the 403 error after 5 trials:

    15976383551708_11.png

    Could you let us know after how many trials you got this error?

    Let me also check with our back end team regarding this restriction. Once there is an update we will let you know via this ticket link.

  • Profile Image
    Adam Cardamone 
    Answered on August 17, 2020 at 01:06 AM

    Hi, Yes 5 is the limit that I am seeing too.

  • Profile Image
    Sonnyfer
    Answered on August 17, 2020 at 04:54 AM

    Hello Adam - Thanks for the additional information. I have added it to the escalated ticket. We'll inform you here once we hear back from our developers.

  • Profile Image
    Adam Cardamone 
    Answered on August 19, 2020 at 07:46 PM

    Hi, Just following up on this, has been a few days now and my client is getting a little impatient to have the solution implemented. Can you please get back to me on this asap?

    If nothing can be done about this undocumented limitation, can you please tell m what the parameters are for the limitation, e.g. limited to 5 requests per 10 minutes (or whatever it is).

    Ideally however, the solution would be that more logins are allowed, potentially with passing the apikey to the login call to keep the process in line with all the other api calls (and the tracking of permissible number of times that the api can be used per day).

    Thanks.

  • Profile Image
    gerardw
    Answered on August 19, 2020 at 09:26 PM

    I have been testing this out and it seems that the API login call works after every 15 mins - i.e. 5 logins per 15 minutes.

    Apart from that as soon as we receive an update from our developers, we will inform you via this ticket link.