Phishing Issue

  • Profile Image
    Aleza Rives-Pellegrino 
    Asked on August 17, 2020 at 08:30 AM

    I would like to adjust and remove some lines on my application. 

    Can I please go back into my account and adjust. 


    Thank you 

  • Profile Image
    Ariel_P
    Answered on August 17, 2020 at 09:37 AM

    Hello,

    Thank you for reaching Support.

    The following forms were found on your account alezapellegrino as suspicious of phishing activity because you're collecting credit card details in plain form fields.

    https://www.jotform.com/form/201534634111139

    https://www.jotform.co/form/91816212825860

    15976707202020-08-17 21_24_39.jpg


    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We’ve removed the offending fields on your forms and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.

    Let us know if you have any questions or if you need further assistance.