Problems logging on

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    Melissa Bastin 
    Asked on August 17, 2020 at 09:10 AM

    Hello, I am unable to log into my account...I think I signed up using Facebook. I also cannot edit either of my forms in the mobile app (please see attached screenshots). Please help

    1597669767IMG_4099 2.PNG

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    Bojan_J
    Answered on August 17, 2020 at 10:19 AM

    Greetings.

    It looks like your account was automatically suspended by our Phishing detector. Please allow us some time to review your account.

    As soon as we have more information, we will let you know.

    Thank you for your patience. 

  • Profile Image
    Bojan_J
    Answered on August 17, 2020 at 10:32 AM

    Thank you for your patience.

    We have reviewed your account, and we unsuspended it. It is now fully active, and you won't have any problems accessing it. 

    Some of our users try to use Jotform services for spamming and phishing others. That's why we needed to create a strict algorithm to prevent them and suspend their accounts. 

    Unfortunately, it can sometimes make a mistake, what happened to your account.

    We apologize for the inconvenience.

    Please let us know if you have any further questions.