How long would it take for our account to be upgraded if the payment made by credit card?

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    Asked on August 17, 2020 at 12:47 PM

    We are still waiting for our check payment to be posted.

    If I were to stop payment on the check and provide a credit card payment today, how long would it take for our account to be upgraded?

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    Answered on August 17, 2020 at 02:02 PM

    The account upgraded using Credit card shall be almost instant. We are sorry to let you know that we have not received a confirmation from our payment processor as of now.

    You may stop the payment from your account. However, if it was already processed the refund process might be long and takes about 15 days to receive the refund due to manual process. 

    As an alternative, you may upgrade the account to the required plan on monthly pricing and cancel after the account is upgraded to avoid renewal. The subscription on your account shall be applied till the end of the subscription period. Once we receive the Check payment, we can issue a refund if applicable for the monthly plan payment.

    Let us know how would you like to proceed. Thanks!