trying to use payment with - getting error.

  • Profile Image
    Asked on August 17, 2020 at 12:51 PM

    When I try to submit a form with payment I am getting the following error.

    Error during transaction

    The merchant login ID or password is invalid or the account is inactive.

    Please go back and fix this. 

    Is this something I need to correct in jot form and if so where? 

  • Profile Image
    Answered on August 17, 2020 at 02:48 PM


    This error should be related to your credentials. Here's more info:

    Try to update your credentials or ensure that the entered credential is correct in your payment field and then try it again. This normally solves the issue.

    Thank you!