trying to use payment with Authorize.net - getting error.

  • Profile Image
    esteel
    Asked on August 17, 2020 at 12:51 PM

    When I try to submit a form with payment I am getting the following error.


    Error during transaction

    The merchant login ID or password is invalid or the account is inactive.


    Please go back and fix this. 


    Is this something I need to correct in jot form and if so where? 

  • Profile Image
    Niko_N
    Answered on August 17, 2020 at 02:48 PM

    Greetings,

    This error should be related to your authorize.net credentials. Here's more info: https://support.authorize.net/s/article/Error-13-The-merchant-login-ID-or-password-is-invalid-or-the-account-is-inactive

    Try to update your authorize.net credentials or ensure that the entered credential is correct in your payment field and then try it again. This normally solves the issue.

    Thank you!