Encryption Issues

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    Shannon Jones
    Asked on August 17, 2020 at 02:43 PM

    Encrypted forms are causing quite a few issues.  I need to know how to unencrypt forms that were submitted as encrypted so I can run the reports to get my survey results.  I also need to be able to download PDF copies of responses of encrypted forms that I can actually read.  Please help.

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    Answered on August 17, 2020 at 08:37 PM

    Hello Shannon,

    Please note that the data on encrypted forms can only be decrypted from the submission page. Also, there are features that are not available in encrypted forms:


    Some of the features that are not available for Encrypted Forms are:

    1. PDF Downloads.

    2. Reports (this includes downloading Excel and CSV files from within the Submissions Page).

    3. Emails: Email Notifications and Autoresponder (usually emailed to the form submitters).

    4. CAUTION: The Preview Before Submit Widget will create a conflict with the encryption process and the data will not be encrypted. Please do not use this widget on your encrypted forms!

    All server side gathered and processed data, can not be retrieved in encrypted forms because your private key is never sent to our servers.

    For reference: Encrypted-Forms-and-How-to-Use-Them

    I hope this helps. Let us know if you need further information.