What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to download submissions on iPad

    Asked by jonathanleungrmt on August 02, 2013 at 04:19 PM

    Hi I justfinished a form and got some submissions sent to my forms.  I wanted to save my form as a PDF from Safari on my iPad and it doesn't do anything.


    Please help!



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    Answered by jeanettebmz on August 02, 2013 at 06:38 PM

    Hello Jonathan

    Our form builder is not optimized to work on Mac browsers (iPhones, iPads, etc). For now, we recommend to open it via Google Chrome.

    However, we are expecting improvements in the near future, once our developers release the Jotform API for iPhone App

    Please check about Aytekin's recent anouncement here

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    Answered by jonathanleungrmt on August 02, 2013 at 07:11 PM

    I have tried using the Chrome app on my iPad to download the submissions with no success.  Am I to assume that I need to download the submissions on a non-apple device?

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    JotForm Support

    Answered by jonathan on August 02, 2013 at 09:00 PM


    You are correct on your assumption.

    As is now, you might not be able to succesfully download the submissions as PDF in your apple device if you use the Form Builder in the device to download the submissions.

    As mentioned by Jeanette, the form builder is not optimized to work on the mentioned devices. Even if you use Chrome app, the more reason it will probably not work.

    BUT forms are optimized for this devices.. so, you can view the form using its direct URL or an embedded form using ipads, iphones.

    You will have to use a Mac or PC that utilize the full keyboard/mouse devices to be able to use the Form Builder and download the forms submissions.

    Hope this help. Please inform us if you need further assistance.