Not receiving password reset email

  • Profile Image
    Daniel Rosso 
    Asked on August 18, 2020 at 06:14 AM

    Hi, I am trying to reset my password but i am not receiving the password reset email. Can you look into this please?


    Thanks


    Dan

  • Profile Image
    Rosa_C
    Answered on August 18, 2020 at 09:02 AM

    Hi, I'm happy to help you today.

    I wasn't able to find any account under the email address: hellohull@nps.co.uk. This is why you don't receive a password reset email. You will need to create an account.

    If you're referring to a different account, kindly provide us with the email address or username.

    Let us know if you have further questions.

    Thanks.

  • Profile Image
    Daniel Rosso 
    Answered on August 20, 2020 at 04:55 AM

    This is the form I need access to. I can not remember what email I used, can you get a reset password sent to the email please. I can then look out for it.


    https://form.jotformeu.com/92813267487367


  • Profile Image
    Rosa_C
    Answered on August 20, 2020 at 06:13 AM

    Thank you for providing me with the Form URL. I was able to find the account. This form belongs to the account under this email address: danny.rosso@me.com

    Kindly try to log in to your account and click on Forgot password to receive the reset password email.


    Let us know if you have further questions.

    Thanks.