Hi i have a question My clients fill out complete form where they also

Hi i have a question My clients fill out complete form where they also attach files and send us but we are not getting their files in our system

Can you please provide the link or the name of the problematic form?

Guide: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL

We need to check your setup and submissions, in order to further investigate.

We will wait for your response.