Payment verification stalls out

  • kdgarcia
    Asked on August 18, 2020 at 9:43 AM

    I am having issues with my form.  When I enter in payment information from a new user, it says "Your bank has requested additional verification" in a white box, and then stalls out. Please advise.  

    Laura Haywood

    lhaywood@arkmed.org


    Page URL: https://arkansasurologicsociety.org/online-registration
  • Bert_A
    Replied on August 18, 2020 at 10:57 AM

    Hi Laura,

    Thank you for reaching out.

    I have checked your form and it appears to be connected to the Paypal account.

    The issue may have to do with your user's/client's Paypal account so please advise them to confirm if their Paypal account is fully verified.

    They may refer to the following link.
    https://www.paypal.com/sm/smarthelp/article/how-do-i-verify-my-paypal-account-faq444

    Let us know should you need further help.

  • kdgarcia
    Replied on August 18, 2020 at 3:28 PM

    That link that you provided is not working. Is there a way to let someone know how to verify their account quicker? It freezes up and doesn’t finish the process.
    Laura 

  • John Support Team Lead
    Replied on August 18, 2020 at 6:32 PM

    Hello Laura - We may not be the right person to contact regarding Paypal account verification, so I suggest it best to let the user reach out with Paypal for further assistance in making their Paypal account verified. 

    Regarding the link that my colleague provided, it works on my end, so I'm not sure why it doesn't work on your end. It's a Paypal HELP page:

    Payment verification stalls out Image 10

    Your browser might have been blocking redirection from an email. Please copy this link instead and paste it to your browser to access it:

    https://www.paypal.com/sm/smarthelp/article/how-do-i-verify-my-paypal-account-faq444