Zapier trigger

  • Profile Image
    voicebooking
    Asked on August 18, 2020 at 10:41 AM

    Hi guys,

    it looks like something is going wrong. Some of our customers have received an email for a form they've submitted months ago. The mail is being sent by Front App through Zapier, when a form is submitted. Zapier received a trigger from you today (18 August 2020), although the form was submitted months ago. Could you look into this?

    It concerns the following form submission: 

    Form link: https://eu.jotform.com/submissions/91464071223349
    R
    equest id: 2fc476a5f8b309af821262b6c78913fc71308
    Time: 
    2020-04-07 07:10:32

    There are other cases coming in. So this doesn't look good.

    Thanks

    Boudewijn

  • Profile Image
    Krishna_D
    Answered on August 18, 2020 at 11:49 AM

    Hello voicebooking,

    Have you tried recently by adding / removing the form fields? This will loose integration and might bring such result.

    If so then we advice you to reintegrate Zapier .

    Moreover, are these issues are with other forms too or with this single form only ?

    Let us know and we will be happy to help.

  • Profile Image
    voicebooking
    Answered on August 19, 2020 at 03:15 AM

    Hi Krishna,

    I have changed something 3/4 weeks ago. So that seems a bit odd. I changed the file size that users can upload in one of the fields. 

    Could it be something else?

    Kind regards,

    Boudewijn

  • Profile Image
    Richie_P
    Answered on August 19, 2020 at 06:26 AM

    I would suggest you check your ZAP for any submission info regarding the submission.

    To clarify, your clients are receiving old notification emails or new submissions?

    Looking forward for your response.

  • Profile Image
    voicebooking
    Answered on August 19, 2020 at 07:15 AM

    My clients are receiving emails they've already received, they are being re-sent. How can we make sure this doesn't happen again?

    I've checked the Zap and Jotform sends a new trigger, despite that the form is submitted months ago.

    1597835724Screen Shot 2020-08-19 at 13.1

  • Profile Image
    Richie_P
    Answered on August 19, 2020 at 08:34 AM

    It seems there was a new zap recorded that is why it was  triggered.

    Please double check the submission and please make sure that the submission was not edited.

    I have also cleared your form cache.

    Let us know if the issue still remains.