What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Contact number is not coming through when customer sends form

    Asked by heatsource on August 03, 2013 at 08:49 AM

    I have tested it all the other field details come throgh but not that field...




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    JotForm Support

    Answered by Welvin on August 03, 2013 at 08:54 AM


    You should be able to correct that by updating your Form Notification field tags. Or, the best way to resolved that is by re-creating your form notification.

    First step: Delete the current notification by following this guide: How to Delete Notifications/Autoresponder.

    Second step: Re-create your form notification by following this guide: Setting Up Email Notifications