Can not upgrade to Silver Plan

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    5614llc
    Asked on August 18, 2020 at 01:33 PM

    Hello. I'm trying to upgrade to the silver plan, but it won't let me. Thank you for the help! 

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    Amjad_A
    Answered on August 18, 2020 at 03:53 PM

    Hi there,

    Thanks for reaching out to us,

    Can you please let us know what happens when you try to make a payment? Please send us a screenshot in case if you are getting any errors. So we can investigate the issue further.

    Reference to add screenshots on our support forum: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    Thanks.

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    5614llc
    Answered on August 18, 2020 at 03:57 PM

    1597780652Screen Shot 2020-08-18 at 1.56