Zapier Integration - Submissions Resubmitted

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    dctax
    Asked on August 18, 2020 at 06:32 PM

    It seems I had the same problem this morning. Jotform triggered Zapier, with old submissions. I couldn't check all, but it seems like 10 pages of tasks. Submissions from 2019 and 2020.

    I switched off the zap,not to burn through my plan. But I hope this bug can be tracked down and fixed.

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    Ed_Hughes
    Answered on August 18, 2020 at 06:39 PM

    Hi @dctax, 

    I do apologize for the inconvenience caused. I have escalated this to our backend team so they can see the issue, and introduce any changes that they need to. 

    We'll reply here with any updates we have. 

    Let me know if you have any questions!

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    dctax
    Answered on August 20, 2020 at 02:27 PM

    Can you implement a function to delete submissions, after I confirm and process them through Zapier?
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    Ed_Hughes
    Answered on August 20, 2020 at 03:29 PM

    Hi @dctax, 

    I have moved your feature request to a new thread here.

    Thanks!

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    BDAVID
    Answered on August 21, 2020 at 07:29 PM

    We apologize for the inconvenience. The issue has been fixed. It occurred due to an update in the amount of submissions that get pulled by Zapier in a time-interval.

    Deduplication checks have been implemented to ensure that this will not happen again.