I am having issues processing payment through the forms

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    Asked on August 18, 2020 at 07:31 PM

    When you go to submit payment and submit the form, it says that there is something wrong with the credit card. This can't just be an individual credit card issue, as all of our participants have had the same issue and no one has been able to submit the form. 

  • Profile Image
    Answered on August 18, 2020 at 10:50 PM

    Are you referring to this form:


    Is this form embedded on any website? If yes, could you please share the website link.

    Please share the screenshot of the error message.

    Guide: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Also, you could try disconnecting the payment integration and then connecting it once again.