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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Salesforce Integration: Name Field Is Not Able To Pass Data

    Asked by jklupfel on August 04, 2013 at 08:37 AM

    Hello.

    I just ran into some issues with the Salesforce integration again.

    So far I've been using Zapier, but ran into some problems there and thought I'd give your integration a try. I connected my form to SF, and connecte about 10 fields. I ran a test, and all 10 fields showed up in SF, then I connected the rest of the form, and nothing has shown up in SF yet.

    How is that possible?

    Here's a link to the form

    http://form.jotform.co/form/30357424044851

    Thanks

    Page URL:
    http://form.jotform.co/form/30357424044851

    JotForm thanks hello
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    JotForm Support

    Answered by tasha_ize on August 04, 2013 at 09:22 AM

    Hi,

    Can you confirm the edition of Salesforce that you are using? The Salesforce integration feature is only compatible with the Enterprise and Limited edition. If you are using one of theses edition and you are still unable to see the additional fields that you have added please let us know so that we can take another look into the issue for you.

    You can also refer to this guide to ensure that you are following all the steps!

    Thanks!

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    Answered by jklupfel on August 05, 2013 at 01:27 AM

    Hi Tasha

    We have Enterprise Edition.

    I tested the Integration and it was working, however, I had some fields that were not available as they were not the right format in Jotform, for example 2 phone fields, as well as the first name last name field, So i changed them, and linked about anohter 20 fields to SF, and since then the Integration stopped working.

    I would really appreciate if you guys could help me with this, as I have not been able to use the SF Integration at all so far.

    Thanks

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    JotForm Support

    Answered by Welvin on August 05, 2013 at 02:04 AM

    Hi,

    Can you please try to re-integrate the form once again to Salesforce. Make sure not to edit the integration, remove it by clicking the "remove integration" button and start over.

    Let us know for the results.

    Thanks

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    Answered by cherindave on August 05, 2013 at 05:43 AM

    Hi Welvin

    I removed the integration and reconnected it. Then I filled out a form. Nothing.

    I was assuming that the issue might be with the combined first name last name field.

    I deleted the standard first name last name field and replaced it with a single field. i disconnected and reconnected SF and sure enough now I am able to push my data to SF. The problem is though, that now I can only get the first name field across.

    This is not acceptable. This is the same issue I had months ago, that I was told was fixed.

    Thanks

  • Profile Image

    Answered by cherindave on August 05, 2013 at 05:45 AM

    Additionally, I should be getting a notification if there is an issue with the SF integration. I can't log in and double check every single form submission once it is set up and running

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    Answered by jklupfel on August 05, 2013 at 05:52 AM

    Ahm, I was logged into the wrong account.The answer by cherindave was me

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    Answered by jefreylandicho on August 05, 2013 at 09:48 AM

    I have forwarded your concern to our developers to investigate what is causing this issue. Kindly wait for their response regarding this matter.