Why is my account deactivated?

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    Asked on August 19, 2020 at 04:50 PM


    I own a fitness studio and I wanted to create a form where clients could enter their credit card information to update their account since our platform doesn't allow for them to update it on their end. I noticed my account was suspended. It is possible to have a form for this use?

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    Answered on August 19, 2020 at 05:12 PM

    Hi Tiffani,

    Your account is currently suspended. This form (https://www.jotform.com/form/202306073540039) triggered the suspension.

    15978713931.pngCollecting credit card details using regular text fields is not allowed here in JotForm. Please check our terms of use.

    To reactivate your account we need to delete the fields with your approval.
    Looking forward to your response.