Unable to map additional fields in the Hubspot integration

  • Profile Image
    iGlobalLive
    Asked on August 20, 2020 at 08:52 AM

    Hi, 

    Some of my forms are able to map against any properties within hubspot and some are limited to approx 6, name, company etc. 


    Limited field mapping - https://eu.jotform.com/build/202034077787357/settings/integrations

    Unlimited  - https://eu.jotform.com/build/202264069649360/settings/integrations


    I want to map the Topic question in hubspot to the Subject field within hubspot. Why can I do it for some forms and not others?


    Thanks 

    Aimee 

  • Profile Image
    Kiran
    Answered on August 20, 2020 at 09:48 AM

    I am not sure if I understand your query correctly. As I tried integrating Hubspot on the cloned version of the forms, I see that the Topic question is being displayed in the mapping fields without any issue. However, from the Hubspot fields I couldn't find the Subject field to map. Did you create a custom field in your Hubspot account? 

    Could you provide us with more information on the issue along with a screenshot so that we can guide you in the right direction?

    We will wait for your response. Thank you! 

  • Profile Image
    iGlobalLive
    Answered on August 20, 2020 at 10:11 AM

    Thanks for your reply. 


    Below, as seen in the correct mapping image and on the form below,  I have succesfully  mapped 'Topic' field to the 'Subject of interest' custom property. 

    1597932676jotform correct mapping.PNG

    Correct mapping - https://eu.jotform.com/build/202264069649360/settings/integrations


    Below, I cannot map the topic of interest to the custom property 'subject of interest' as it doesnt appear in the drop down. 

    1597932643jotform incorrect mapping.png 

    Incorrect mapping - https://eu.jotform.com/build/202023645987358/settings/integrations


    Thank you 

  • Profile Image
    Kiran
    Answered on August 20, 2020 at 12:48 PM

    If you are using the same Hubspot account, it should be displaying the same fields from Hubspot on each form. Could you try checking the integration on a private/incognito window or a separate browser to see if that helps?

    Also, please check if there are any errors reported in the browser console. Please see the guide below for checking the browser console errors.

    https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

    We will wait for your response. Thank you!