What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    issue after saving

    Asked by OCoNews on August 05, 2013 at 11:39 AM

    I was creating a Customer Satisfaction Survey saving it along the way. Went to users guide. Came back & all my work was gone. Where'd it go?

    survey customer satisfaction survey
  • Profile Image

    Answered by jefreylandicho on August 05, 2013 at 12:37 PM

    Is this the form you are working on? http://www.jotform.us/form/32163924228150

    If yes, please try to relogin and see if you can see the form again.

    If you are still unable to locate your form, please contact us again.

  • Profile Image

    Answered by OCoNews on August 05, 2013 at 01:35 PM

    That's the template I used but none of my changes were saved. As I worked on it I was saving them. What happened to all the work I put into it and saved? Even the Auto Saved changes are gone!

  • Profile Image

    Answered by pinoytech on August 05, 2013 at 03:27 PM

    Hi,

    We really apologize for the inconvenience that may have caused. Let me forward this issue to our next level support for further investigation and for further assistance.

    Can you please try to cloned the form, then on that clone form re-create it to see if the said issue still persist or not. This are the fields I see on your form upon checking: http://www.screencast.com/t/v2iu2MYG

    Thank you!

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    JotForm Founder

    Answered by aytekin on August 09, 2013 at 09:36 AM

    Unfortunately, nothing we can do. This usually happens if you open the form builder for the same form in two different browsers. And, the one you do not change also auto-saves and loses your changes. 

    The solution is to get backups of your form time to time using the Clone Foem feature as pinoytech suggested. 

    We have plans to find ways to prevent this from happening and make it possible to restore an old version of the form. 

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    Answered by NAPOchicago on November 20, 2013 at 12:23 AM

    The same thing happened to me, but twice on the same document. I feel sick to my stomach. I was only logged in on one browser and I saw the AutoSave activate. I'm nervous to even try it for a third time. Very Frustrating!!

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    JotForm Support

    Answered by ashwin_d on November 20, 2013 at 07:04 AM

    Hello NAPOchicago,

    Thank you for contacting JotForm support. 

    I'm sorry for the trouble caused to you but I would like to assure you that form will not revert back to previous version without any reason. The form must have been open in another window or you must have clicked the browser back button. I can understand how frustrating it could be.

    I would suggest you to please clone this form and start working on the cloned form to find out if you still face this problem.

    Thank you!