Not receiving notification emails

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    vstanley2
    Asked on August 20, 2020 at 11:58 AM

    We are having issues again with not receiving all notification emails. I am attaching a screen shot of the one in question. There were several submissions from the same "Dealer" around the same time that we DID receive notifications from. I don't understand the randomness. The screenshot indicates that the email was "sent", but none of us received it. Thanks for looking into this for me.


    Screenshot
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    Bojan_J
    Answered on August 20, 2020 at 01:57 PM

    Greetings.

    Can you please check with your email provider to make sure Jotform is not blocked? You can click here to find Jotform's IPs and domains you can whitelist. 

    You can also update sender email from noreply@jotform.com to noreply@formresponse.com which should resolve the problem:

    Let us know if this resolved your problem.