Square Integration : How is merchant informed of subscription cancellations?

  • Profile Image
    Asked on August 20, 2020 at 12:20 PM

    Is there an update on this issue? 

    Currently the merchant is NOT informed in any kind of way when there is a subscription cancellation; therefore the text in the email that states "...The merchant will be notified about your cancellation"  is misleading. 

    I am using the same email address for Square and Jotform.  There is no email going to the Spam folder.  Please advise where/how the merchant is notified when a customer cancels subscription.

  • Profile Image
    Answered on August 20, 2020 at 02:49 PM

    I have escalated the issue to our back-end team for further information.

    Once updates are available, you will be notified via this support ticket.

  • Profile Image
    Answered on December 15, 2020 at 12:53 AM

    Sorry, but we have not received an update from our back end team.

    Let me reach out to our developers. As soon as there is an update we will inform you via this ticket.