Customer cancellation notification

  • Profile Image
    cavrich
    Asked on August 20, 2020 at 12:58 PM

    Hi,
    I'm using a registration form for webinars with payment, integrated with zoom and stripe. If a customer cancels their registration, is there a way for Stripe to do the refund automatically and for me to get notified of the cancellation/refund? 


    Thanks, Cheryl 

  • Profile Image
    Carlos_C
    Answered on August 20, 2020 at 04:27 PM

    Hello,

    Thank you for your message.

    At the moment is not possible to request an automatic refund in your Stripe account from the form, you need to access Stripe and make the refund manually.

    If you need any further assistance, please let us know. We will be happy to help.

  • Profile Image
    cavrich
    Answered on August 20, 2020 at 05:28 PM
    Ok too bad. thanks



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