Unable to open JotForm account

  • Sandy Nacht
    Asked on August 20, 2020 at 2:18 PM

    When I tried to set up a new account under the above email address, message said not valid:  


    When I try to log in to that same email account and select new password, message says an email will be sent to reset; however no email was received - and I checked my spam folder - not there either.

    Jotform Thread 2526362 Screenshot
  • VincentJay
    Replied on August 20, 2020 at 7:13 PM

    Hi,

    I checked your account and it is deleted. I activated it back to good status. Could you please try resetting the password if you forgot it? Here's a guide: 

    https://www.jotform.com/help/489-How-to-reset-JotForm-account-password

    Let us know if you need further help. Thank you!