What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I would like to cancel my subscription but the automated service is not working. how can i cancel?

    Asked by annual fund on May 12, 2011 at 07:46 AM

    I have a jotform subscription which I need to cancel for the summer months. I have tried to do it myself using the account settings from but when the new screen appears it says that my username or password are invalid. Please could you canel my subscription forthwith and let me know that my request has been fulfilled.

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    JotForm Support

    Answered by NeilVicente on May 12, 2011 at 04:21 PM


    It looks like your subscription has been cancelled. If it wasn't you who cancelled then it's probably one of our support team members. Your account is scheduled to downgrade on May 16, 2011. You shall not be billed again thereafter.

    Your account will remain intact, as a free one, so you should not have to worry about losing data in any way. If ever you feel the need to re-subscribe, please feel free to do so. Thank you for your business and have a great day.