Changing the submit button updates the whole form

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    Asked on August 21, 2020 at 09:47 AM

    I signed up today and wanted to try the free version before I paid for one of the plans. After an hour of stress, I have stopped. WHY aren't you fixing your form designer before you ask users to pay? All I wanted to do was to change the colour of a button and every time the entire form breaks just by me pressing an option. See screenshot. Of all the form products I have ever used, this is by far the worst implementation I have ever come across. As I type I can feel the pressure and stress that my whole body feels. It's not right to add this much stress to peoples lives. This was a form which was made from scratch and with simple fields. Daring to change the colour of the button from the default web 1.0 buttons causes the whole thing to break. This was on Chrome and with no content blockers or anything to mess with the site. PLEASE help :( 

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    Answered on August 21, 2020 at 10:48 AM

    We apologize for the inconvenience.

    It looks like the theme you currently have was not applied properly. Please try to reset it and then you should have no problems with changing the button:

    Please let us know if this resolved your problem. 

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    Answered on August 21, 2020 at 12:53 PM

    The issue is caused by the "Border Width" button on the "ADVANCED DESIGNER" page, which affects the wrong element. It changes the Text-box width instead of the border of the submit button. 

    I have raised this to our back-end for further investigation. We will notify you via this ticket once we receive an update. 

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    Answered on August 21, 2020 at 12:55 PM

    Please, I will wait to hear from you.

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    Answered on September 05, 2022 at 05:11 AM

    The issue should be fixed now.