What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I need to cancel the premium subscription

    Asked by holmanstreet on August 05, 2013 at 06:22 PM

    We are not, and have not used the form builder in a while...also the amount of submissions we get keep us in the free or basic bracket. please remove the premium service. Why is there no phone number to contact, since you are unable to click the cancel subscription option via the computer?

  • Profile Image
    JotForm Support

    Answered by Welvin on August 05, 2013 at 06:38 PM


    Our record shows that you have successfully cancelled your subscription. When you cancel your subscription you will not be charged again, but your account will stay Premium until the time you have paid for expires which is set on August 22, 2013.

    Unfortunately, we do not provide phone support. You can always contact us through here in Support Forum. We're here 24/7, and you can expect a response from us within a few minutes or hours.