Form not functioning when trying to submit.

  • Profile Image
    Deidra  
    Asked on August 21, 2020 at 11:45 AM

    Good day! I have received a few complaints from customers about the Jotform not functioning when trying to submit orders. Is there a fix for this? 

  • Profile Image
    Kenneth_C
    Answered on August 21, 2020 at 01:02 PM

    Thank you for reaching support,

    I cloned and tested the form and I was able to make a successful submission:

    1598029042The Easiest Online Form Builde

    I believe the issue is with the multiple Page Breaks on your field:

    1598029204v1.png

    Removing those unnecessary page breaks should solve the issue unless your uses are referring to some other issue?

    I hope that helps.

    Best.

  • Profile Image
    lajuicyjars
    Answered on August 21, 2020 at 05:28 PM
    Thank you. I have removed three page breaks, hopefully this will fix the freezing issue.
    Additionally, do you know why there is an hour lag time before I receive the customer jot form in my email. Is there a way to make this process almost instant?

    -Deidra
    ...
  • Profile Image
    Jed_C
    Answered on August 21, 2020 at 08:37 PM

    I have moved your new question to a separate ticket and will address you on this link https://www.jotform.com/answers/2529579 shortly.