Form not functioning when trying to submit.

Deidra
Asked on August 21, 2020 at 11:45 AM

Good day! I have received a few complaints from customers about the Jotform not functioning when trying to submit orders. Is there a fix for this?
Kenneth

Jotform Support

Answered on August 21, 2020 at 01:02 PM

Thank you for reaching support,

I cloned and tested the form and I was able to make a successful submission:

I believe the issue is with the multiple Page Breaks on your field:

Removing those unnecessary page breaks should solve the issue unless your uses are referring to some other issue?

I hope that helps.

Best.
lajuicyjars
Answered on August 21, 2020 at 05:28 PM

Thank you. I have removed three page breaks, hopefully this will fix the freezing issue.
Additionally, do you know why there is an hour lag time before I receive the customer jot form in my email. Is there a way to make this process almost instant?

-Deidra
...
Jed_C
Answered on August 21, 2020 at 08:37 PM

I have moved your new question to a separate ticket and will address you on this link https://www.jotform.com/answers/2529579 shortly.