Annual Subscription, refund for unused months

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    reado1957
    Asked on August 21, 2020 at 12:01 PM

    I recently took advantage of your upgrade offer. My bronze license would have expired end November but I renewed before the end August deadline for the 50% silver offer. I now feel that I’ve lost the last 3 months on my bronze license, which I didn’t expect. Will you be making a pro rated refund for this?

  • Profile Image
    Rosa_C
    Answered on August 21, 2020 at 01:25 PM

    Hi, I'm happy to help you today.

    As per your request,  we have issued a prorated refund. The refund should be reflected on your account within 5-10 business days.
    Also, you will need to cancel the subscription for Bronze plan in your Paypal account to avoid Bronze renewal.
    Please follow this guide(instead of the latest payment please find the payment for Bronze subscription):
    How Can I Cancel My PayPal Subscription?

    Let us know if you have further questions.

    Thanks.