Annual Subscription, refund for unused months

I recently took advantage of your upgrade offer. My bronze license would have expired end November but I renewed before the end August deadline for the 50% silver offer. I now feel that I’ve lost the last 3 months on my bronze license, which I didn’t expect. Will you be making a pro rated refund for this?

Hi, I'm happy to help you today.

As per your request,  we have issued a prorated refund. The refund should be reflected on your account within 5-10 business days.
Also, you will need to cancel the subscription for Bronze plan in your Paypal account to avoid Bronze renewal.
Please follow this guide(instead of the latest payment please find the payment for Bronze subscription):
How Can I Cancel My PayPal Subscription?

Let us know if you have further questions.

Thanks.