Can i keep the form URL when transfer forms from one account to a new one?

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    DavidLamka
    Asked on August 21, 2020 at 01:16 PM

    Can i keep the original form URL when transfering forms from one account to a new one?

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    JohnRex
    Answered on August 21, 2020 at 02:57 PM

    Yes, definitely the form's direct URL will be retained. Here's an example:

    https://www.jotform.com/200227086127044 

    But if you assigned custom URL for the forms, that will not be retained as custom URL uses the username of the account where the form is currently located. Here's an example:

    https://www.jotform.com/JohnRex/test-form-only 

    As you can see, this is the same form as the previous one. The only difference is that I assigned a custom URL for it. So when I transfer this to another account, it will no longer work as it no longer located in my account.

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    DavidLamka
    Answered on August 21, 2020 at 03:29 PM

    Thank you. I precisely customed the URL. So the customed URL will not work anymore. Is that correct? 

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    JohnRex
    Answered on August 21, 2020 at 04:46 PM

    My understanding is that you are using this format on your form URLs:

    https://www.jotform.com/JohnRex/test-form-only  

    Unfortunately, this cannot be retained. You need to create new custom URLs for each form once we moved to another account.