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DavidLamkaAsked on August 21, 2020 at 1:16 PM
Can i keep the original form URL when transfering forms from one account to a new one?
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John Support Team LeadReplied on August 21, 2020 at 2:57 PM
Yes, definitely the form's direct URL will be retained. Here's an example:
https://www.jotform.com/200227086127044
But if you assigned custom URL for the forms, that will not be retained as custom URL uses the username of the account where the form is currently located. Here's an example:
https://www.jotform.com/JohnRex/test-form-only
As you can see, this is the same form as the previous one. The only difference is that I assigned a custom URL for it. So when I transfer this to another account, it will no longer work as it no longer located in my account.
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DavidLamkaReplied on August 21, 2020 at 3:29 PM
Thank you. I precisely customed the URL. So the customed URL will not work anymore. Is that correct?
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John Support Team LeadReplied on August 21, 2020 at 4:46 PM
My understanding is that you are using this format on your form URLs:
https://www.jotform.com/JohnRex/test-form-only
Unfortunately, this cannot be retained. You need to create new custom URLs for each form once we moved to another account.