What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am having error message when I try to set-up email alert.

    Asked by uritcan on August 06, 2013 at 12:59 AM


    I am trying to set up an email alert and I keep getting error messages and I have to close the program. I managed to delete an old email alert going to the wrong person, but now I have a form that has no email alerts at all.

    I hope this is just a temporary bug. But Jotform has been buggy all morning...


    Please contact me on matthew.lambert@pearson.com.au

    (P.S. the Jotform login is for my boss - andrew.ritchie@pearson.com.au but he doesn't use it, so please contact me instead)

    Page URL:

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    Answered by khrisell on August 06, 2013 at 03:34 AM


    May we ask when are you getting the error?

    Kindly clear your browser cache and cookies and try again.

    If you will see the error again, can you please take a screenshot so that we could check what is the error you are having so that we could further investigate?

    Thank you and we will wait for your response.