Autoresponder feature

  • Profile Image
    KBLEE206
    Asked on August 21, 2020 at 07:43 PM

    I received information already on how to set up an autoresponder email letting the person who filled out our form that it was received. 

    however i'm still not able to get it to work. 


    i included the links to to how i set up the autoresponder on the recipients tab . can you tell me what i need to do? 

    In the instructions it states: The very important part is the Recipient Email which will be the email field of your form. You have to select it from the dropdown.

    So, on the drop down, i selected the option "email" -- but when i completed my form, i never received an autoresponder reply.  



  • Profile Image
    Kevin_G
    Answered on August 21, 2020 at 09:52 PM

    As per this ticket, it seems like you were able to get it working: https://www.jotform.com/answers/2529521 

    I see you have another question on that ticket, thus we will assist you on that ticket accordingly in order to avoid confusion. 

    Also, please avoid opening new tickets for follow-up responses, instead you may post your replies on the original ticket. 

    Thanks.