Why there is an hour lag time before I receive the customer jot form in my email?

  • lajuicyjars
    Asked on August 21, 2020 at 8:36 PM
    Additionally, do you know why there is an hour lag time before I receive the customer jot form in my email. Is there a way to make this process almost instant?
  • Jed_C
    Replied on August 21, 2020 at 8:43 PM

    There could be a temporary issue with mailing, but technically once a form is submitted it's almost instant like a few seconds difference.

    I've tried it with my gmail account and it's receiving the notification instantly.

    1598056943email notification Screenshot 10

    Please test it again and report back if the issue is persistent with your email. I would also suggest that you add Jotform emails into your contact list.

    Guide: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    Let us know if you have any questions or if you need further assistance.