Why there is an hour lag time before I receive the customer jot form in my email?

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    lajuicyjars
    Asked on August 21, 2020 at 08:36 PM
    Additionally, do you know why there is an hour lag time before I receive the customer jot form in my email. Is there a way to make this process almost instant?
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    Jed_C
    Answered on August 21, 2020 at 08:43 PM

    There could be a temporary issue with mailing, but technically once a form is submitted it's almost instant like a few seconds difference.

    I've tried it with my gmail account and it's receiving the notification instantly.

    1598056943email_notification.gif

    Please test it again and report back if the issue is persistent with your email. I would also suggest that you add Jotform emails into your contact list.

    Guide: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    Let us know if you have any questions or if you need further assistance.