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customer unable to access formAsked by jaures on August 06, 2013 at 03:35 AM
plse on e of my customer is unable to access the form i set. it displaying an error message such:
The owner of this website (form.jotform.co) has banned your IP address (220.127.116.11). (Ref. 1006)
· Timestamp: Mon, 05 Aug 2013 10:28:01 -0700
· Your IP address: 18.104.22.168
· Requested URL: form.jotform.co/form/31685283461862
· Error reference number: 1006
· Server ID: FL_21F12
· Process ID: PID_9953393259f063a
· User-Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/28.0.1500.95 Safari/537.36
can you plse urgent handle this for me?
I have white listed the IP, it seems that this particular IP was banned for some other reasons.
Now the customer should be able to access the form.