What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
customer unable to access formAsked by jaures on August 06, 2013 at 03:35 AM
plse on e of my customer is unable to access the form i set. it displaying an error message such:
The owner of this website (form.jotform.co) has banned your IP address (188.8.131.52). (Ref. 1006)
· Timestamp: Mon, 05 Aug 2013 10:28:01 -0700
· Your IP address: 184.108.40.206
· Requested URL: form.jotform.co/form/31685283461862
· Error reference number: 1006
· Server ID: FL_21F12
· Process ID: PID_9953393259f063a
· User-Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/28.0.1500.95 Safari/537.36
can you plse urgent handle this for me?
I have white listed the IP, it seems that this particular IP was banned for some other reasons.
Now the customer should be able to access the form.