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  • Profile Image

    customer unable to access form

    Asked by jaures on August 06, 2013 at 03:35 AM

    plse on e of my customer is unable to access the form i set. it displaying an error message such:


    quote :

    ·         Access Denied

    The owner of this website (form.jotform.co) has banned your IP address ( (Ref. 1006)

    ·         Timestamp: Mon, 05 Aug 2013 10:28:01 -0700

    ·         Your IP address:

    ·         Requested URL: form.jotform.co/form/31685283461862

    ·         Error reference number: 1006

    ·         Server ID: FL_21F12

    ·         Process ID: PID_9953393259f063a

    ·         User-Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/28.0.1500.95 Safari/537.36

    ·         Your IP:




    can you plse urgent handle this for me?


    Best regards

  • Profile Image

    Answered by gori-mathew on August 06, 2013 at 04:40 AM


    I have white listed the IP, it seems that this particular IP was banned for some other reasons.

    Now the customer should be able to access the form.