customer unable to access form

  • Profile Image
    jaures
    Asked on August 06, 2013 at 03:35 AM

    plse on e of my customer is unable to access the form i set. it displaying an error message such:

     

    quote :

    ·         Access Denied

    The owner of this website (form.jotform.co) has banned your IP address (41.79.217.115). (Ref. 1006)

    ·         Timestamp: Mon, 05 Aug 2013 10:28:01 -0700

    ·         Your IP address: 41.79.217.115

    ·         Requested URL: form.jotform.co/form/31685283461862

    ·         Error reference number: 1006

    ·         Server ID: FL_21F12

    ·         Process ID: PID_9953393259f063a

    ·         User-Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/28.0.1500.95 Safari/537.36

    ·         Your IP: 41.79.217.115

     

    unquote.

     

    can you plse urgent handle this for me?

     

    Best regards

  • Profile Image
    gori-mathew
    Answered on August 06, 2013 at 04:40 AM

    Hi,

    I have white listed the IP, it seems that this particular IP was banned for some other reasons.

    Now the customer should be able to access the form.

    Thanks!