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    Strange Character In Email Notification Title

    Asked by dollarfinance on August 06, 2013 at 05:05 AM

    I get the following message under the title of the email replies to my online form:

    =?UTF-8?B??= [noreply@jotform.com]

    What does this mean and how do I get rid of it?

    Thanks in advance.

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    Answered by gori-mathew on August 06, 2013 at 05:43 AM


    Please provide us the forms url so that we can be able to help solve this issue.


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    Answered by Athans on August 06, 2013 at 06:58 AM



    I'm not a pro when it comes to this kind of stuff but based on my experience it usually occurs when your subject contains characters outside the ASCII range, then the mailing software must encode them.


    You're doing nothing wrong. That's how internet mail with non-ASCII characters is supposed to look like. Of course, the software that reads such mail should detect and decode such subject fields.


    I hope this helps you.

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    Answered by jefreylandicho on August 06, 2013 at 09:50 AM


    That is certainly helpful.Thank you for your inputs.  


    Please try changing the email subject with no special character in it and see if it resolves the issue as special character causes a UTF character when using special character.