Strange Character In Email Notification Title

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    dollarfinance
    Asked on August 06, 2013 at 05:05 AM

    I get the following message under the title of the email replies to my online form:

    =?UTF-8?B??= [noreply@jotform.com]

    What does this mean and how do I get rid of it?

    Thanks in advance.

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    gori-mathew
    Answered on August 06, 2013 at 05:43 AM

    Hi,

    Please provide us the forms url so that we can be able to help solve this issue.

    Thanks!

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    Athans
    Answered on August 06, 2013 at 06:58 AM

    Hi,

     

    I'm not a pro when it comes to this kind of stuff but based on my experience it usually occurs when your subject contains characters outside the ASCII range, then the mailing software must encode them.

     

    You're doing nothing wrong. That's how internet mail with non-ASCII characters is supposed to look like. Of course, the software that reads such mail should detect and decode such subject fields.

     

    I hope this helps you.

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    jefreylandicho
    Answered on August 06, 2013 at 09:50 AM

    @Athans

    That is certainly helpful.Thank you for your inputs.  

    @dollarfinance

    Please try changing the email subject with no special character in it and see if it resolves the issue as special character causes a UTF character when using special character.