What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Strange Character In Email Notification Title

    Asked by dollarfinance on August 06, 2013 at 05:05 AM

    I get the following message under the title of the email replies to my online form:

    =?UTF-8?B??= [noreply@jotform.com]

    What does this mean and how do I get rid of it?

    Thanks in advance.

    message online form JotForm email
  • Profile Image

    Answered by gori-mathew on August 06, 2013 at 05:43 AM

    Hi,

    Please provide us the forms url so that we can be able to help solve this issue.

    Thanks!

  • Profile Image

    Answered by Athans on August 06, 2013 at 06:58 AM

    Hi,

     

    I'm not a pro when it comes to this kind of stuff but based on my experience it usually occurs when your subject contains characters outside the ASCII range, then the mailing software must encode them.

     

    You're doing nothing wrong. That's how internet mail with non-ASCII characters is supposed to look like. Of course, the software that reads such mail should detect and decode such subject fields.

     

    I hope this helps you.

  • Profile Image

    Answered by jefreylandicho on August 06, 2013 at 09:50 AM

    @Athans

    That is certainly helpful.Thank you for your inputs.  

    @dollarfinance

    Please try changing the email subject with no special character in it and see if it resolves the issue as special character causes a UTF character when using special character.