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Eastbourne_NeptunesAsked on August 22, 2020 at 6:46 AM
Hi there
I took part in the upgraded discount offer and upgraded to silver
just had a bill through for 39.00
If this is correct then I would like to be returned to bronze
feeling disappointed
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Vick Support Team LeadReplied on August 22, 2020 at 7:27 AM
Hi there,
Yes, that is correct. You got charged the full amount for a monthly subscription. The reason is that 50% off summer sale is only available for a year and 2-year plan.
Would you like to go for the yearly plan or proceed with the refund?
Please let us know how would you like to proceed.
Thanks.
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Eastbourne_NeptunesReplied on August 22, 2020 at 8:28 AMWhat’s the difference between
I though I was on a yearly plan
Louise Bailley
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Krishna_DReplied on August 22, 2020 at 9:44 AM
Basically in monthly plan we charge you payment on a monthly basis.Expiration time is limited to the month from the date of subscription.
But in a yearly plan we charge you once a year. This allows the expiration time limited to a year from the date of subscription.
Your account was in Monthly plan. If you would like to go for a yearly plan then you have to downgrade the present Monthly subscription, ask a refund and do upgrade a Silver plan choosing yearly option.
Here is the link to know more about general downgrading.
https://www.jotform.com/help/341-How-to-Cancel-a-Subscription-and-Downgrade-Back-to-Free
Here is a link to know more about downgrading if you are paying using Paypal.
https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription