Error 404 when viewing uploads

  • CLYDE COURTeNAY
    Asked on August 22, 2020 at 11:23 AM

    downloaded forms to my email and it's not accessible.  

  • John Support Team Lead
    Replied on August 22, 2020 at 1:18 PM

    Hello Clyde - If this is the account where the forms are located: lcccaoe1, I can see that the account's Privacy Setting has been set to "Enabled".

    It means that the attachments can only be viewed if you are logged on to the said account, otherwise, it will return a 404 error as you mentioned.

    Please try disabling it by going to the account's settings and uncheck the following options:

    1570473116privacy Screenshot 10 

    Here's a quick guide for that:

    1570473219privacy Screenshot 21