Please correct my email address on this account

  • Profile Image
    Asked on August 22, 2020 at 01:21 PM

    Hello --

    When I opened this Jotform  account, I made a typo in my email address. I left out the "w" in the "meow" part of it.

    The correct email is:

    I have tried to correct  it in the account Profile, but get a message that the corect email address "is already registered."

    I am very sure that no one else has this email. Can you please correct this for me so I can receive your emails?!

    Thank you,

    Janie Radosevic

    (530) 432-2410

  • Profile Image
    Answered on August 22, 2020 at 04:01 PM

    Hello, @janierad

    I have removed a "Guest" (provisory) account associated with your e-mail. That account was preventing you from using the e-mail on your new account. You should be able to change it now.

    Guide: How-to-Change-the-Email-Address-Used-for-Notification-Email

    Let us know if you need any further assistance.