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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Popup Not Showing In SmartPhone

    Asked by kungo on August 06, 2013 at 08:23 AM


    My client woke me up screaming at me because his pop-up JotForm is not responding
    on smartphones:


    I have inserted the CSS code suggested by your techs -- but it is still not working. Perhaps
    I did it wrong.

    I must get this fixed immediately. Any help would be very appreciated.


    Page URL:

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    Answered by jefreylandicho on August 06, 2013 at 09:35 AM

    I have checked your webpage and it appears to be working perfectly. The reason why the popup might not be working is probably because the popup blocker of your client smartphone is enabled. Can you please ask your client to check the smartphone popup blocker setting and see if it is enabled?

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    Answered by kungo on August 06, 2013 at 09:42 AM

    jefreylandicho, Thank you for your reply. Are you saying the form is working on your smartphone? Because it is not on mine, or my client's. It is filling up the entire screen, so that it cannot be clicked out of (no one can access his website).

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    Answered by kungo on August 06, 2013 at 10:23 AM

    Please re-check http://aenys.com/test.htm (it was down temporarily).

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    Answered by kungo on August 06, 2013 at 10:59 AM

    I'm going to start a fresh ticket. Someone changed the title of my post, and that is not my problem.
    The form DOES show on mobiles -- but it fills the screen so that no one can click out of it and access website. Plus, there has been no response since 9:35 ET, and my client is breathing down my neck.

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    JotForm Support

    Answered by tasha_ize on August 06, 2013 at 12:59 PM


    I am sorry that the title of this was renamed incorrectly and for the length of time that we are taking to get back to you. I see that you have already added another thread we will assist you there from now on.