- MrkayAsked on August 06, 2013 at 09:17 AM
I have an idea I'd like to share. On our Artifical grass sample request form http://greatgrass.co/sample-request/ we currently ask customer if they have any questions to submit with the sample request.
I have just added free text with a link to the FAQ page. However, an idea I was thinking of could be that as the customer writes their question.
We could set rules to the keywords placed into the free text area for example:
"Is artificial grass suitable for my dogs and pets" the keyword could be pets or dogs. The however button could appear with a suggestion to a FAQ.
We think your looking for answers to Pet related questions; please see our Pets Page (Hyperlink).
This would reduce admin time and utalise the website to its full.
Good or bad idea?
- jefreylandichoAnswered on August 06, 2013 at 10:54 AM
From my understanding, you are referring to an auto complete field which already exist in Jotform field tools under Power Tools.
Please check the example I have created below which provide automatic suggestion based on the keyword that the user inputted in the auto complete field and see it does what you need.
If you need further assistance, please contact us again.
- MrkayAnswered on August 08, 2013 at 08:35 AM
Kind of, but instead of assisting the customer to fill in the form. The form could provide a hyperlink to the answered FAQ for example
- jeanettebmzAnswered on August 08, 2013 at 11:15 AM
It looks you are looking for a function similar to Google, that is a search based on keywords and this is something that cannot be accomplished with JotForm. JotForm Philoshopy is to keep things simple.
Our developers would like to implement every idea users have, but sometimes it is not advisable nor feasible as it would go against our Philosophy.
- KadeJMAnswered on August 08, 2013 at 11:42 AM
In addition to Jeanette's response about this I think I understand what you are seeking. It seems to me that it is something more along the lines of a an Advanced AutoComplete Field to populate links. Unfortunately after testing this it only the only carries over the Url Code and not the link so as mentioned that will not work. You can see this problem occurs in Link SearchBar A on my Example Form below. But we're more then willing to open a feature request for this for consideration if this is something you would prefer.
However, I think probably the closest you could get to this for now is with a Workaround by making them appear with conditions when certain text is input into a Textbox in conjunction with a FreeText(Html) Field.
Please take a look at this example I've created for you: http://form.jotform.co/form/32193760960861
The two example Items I've used for the form link above are " Pet Items " and " Dog Food ". If you enter in matching characters to either you will see a link appear to redirect them. Go ahead and try it in the second textbox on the form labeled " Link SearchBar B ". Try entering P or Pet Items. Or you can put Dog or Dog Food. You would have to set conditions to match and show/hide everything so it may be a bit time consuming to create this workaround though.
- MrkayAnswered on August 08, 2013 at 11:47 AM
Personally. I don't believe it really is that difficult and not to level of complexity. You already have the functionality of jotform recognising the keyword being put into the field.
Instead of suggesting an autocomplete the popout suggestion could be a hyperlink (opens in new window)
Is artificial grass suitable for pets?
Pets is the keyword; as it was put in just like you would do with the autocomplete process. You provide the hyperlink to jotform.
Jotform picks up the keyword. Pop out "Your question may already be answered about Pets (Hyperlinked)"
Can you imagine the amount of time companies could save on responding to FAQs that are left in comment boxes. I personally think such an idea would work very well for the JotForm community.
- siteladyAnswered on August 08, 2013 at 01:09 PM
I don't think what you want to do would be needed. I think you might try a few things first that may help get the end results you want.
I took a look at your website and have some thoughts from a consumer standpoint, and also from the admin standpoint, since I'm a business owner and handle all contacts/questions from potential clients.
As a consumer, when I fill out a form for something free, I want it to be a simple, uncomplicated process. I think your form would be better off with the "Submit a question with your sample request" removed from your form. It is very prominent and the way it is worded I feel that I am required to ask a question (even if I don't have one) in order to complete the sample request form. Instead, I'd like to see a simple "Message (optional)" in a small font size the same as used in the majority of your form. This would give people the space to ask a question if they have it, but not feel that they have to send you a question.
I'd also think placing "How did you learn about..." would fit better up higher on the form, such as right after "telephone."
To make it easier for visitors to know where to click for answers (so they wouldn't bother you with questions your site already provides), I'd change your menu wording from "KNOWLEDGE" to "FAQs" which is a term more people understand.
On your FAQs page at the bottom you write:
What if I have more questions?
You can call us on 0161 685 0071 or email us here for professional advice.
Put a hyperlink (in a different color) on "email us here" so that all I have to do is click that link and I'll be taken to the form/page on your site where I can ask a question.
To sum it up, design a QUESTION form for your website. On the QUESTION form you can emphasize first reading the FAQs page before submitting their question.
- KadeJMAnswered on August 08, 2013 at 02:58 PM
Hello, despite our answers above about this we really do appreciate your input therefore I'm opening this up as an added suggestion to our Feature Request List on your behalf. It will be reviewed and considered by our Development Team but currently we won't be able to provide any timeframe estimation for it since our Developers are busy with higher priority issues but if there's an update about this you will be notified.
Until then though, my suggestion is to follow the workaround I've mentioned above with the FreeText(Html) Field, a Textbox, and some Conditional Logic for now to create something similar that may work best to that effect if it is something that you wish to stick with doing.