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    Sending Two Email Notifications Not Working

    Asked by veinternational on August 06, 2013 at 10:06 AM

    We're trying to setup an email notification when a particular set of states is selected (such as Alabama, Arkansas, and other southern states for one email and then Maine, Pennsylvania, etc for another email). Additionally, we'd like to send an email notification for every submitted form. 

    Using @mailinator addresses as a test, I was noticing that submissions were only being sent to one email and not both when a particular state was selected. For example, when choosing Alabama it would send to emailsouth@mailinator.com but not centralemail@mailinator.com

    The conditionals I tested included: using two actions email notifications within a set of rules if a state was selected, a separate conditional trying to have when state is filled send to centralmail@mailinator.com, and finally having separate conditionals where the rule was if a specific state is equal to Alabama, send to centralmail. 

    I would only ever receive one email notification when I should've been receiving two emails when a form was submitted. 

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    JotForm Support

    Answered by guilledutra on August 06, 2013 at 11:01 AM

    Hi!, I'll get back after some test and try to give you a detailed explanation.


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    JotForm Support

    Answered by guilledutra on August 06, 2013 at 01:07 PM

    Well, after making some tests, I figured out wich is the problem, when you configure your conditional instead of adding a unique action for each email you should use a "," (coma separator) between the email adresses like it shows the picture:

    It should work with this change, remember to make the same  for each conditional.

    Thanks for contacting Jotform Support.