What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Access to shared files

    Asked by MattThompson on August 06, 2013 at 10:25 AM

    Our JotForm program administrator (Charlene Elliott) has shared a form with me but it does not show up on my forms list.

    Matt Thompson

    My Forms JotForm
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    JotForm Support

    Answered by tasha_ize on August 06, 2013 at 12:46 PM

    Hi,

    To view the form that was shared with you please follow the instructions below. 

    If you are still unable to see the form after following the instructions, please clear your browser cache and try again.

    I hope this helps!

  • Profile Image

    Answered by MattThompson on August 06, 2013 at 01:02 PM
    Hello Tasha,

    When I select My Forms, the “Shared with you” tab does not show up.

    I was advised to do this before & was not an option then either.

    Regards,

    Matt Thompson

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    JotForm Support

    Answered by tasha_ize on August 06, 2013 at 02:46 PM

    Hello Matt,

    Can you confirm if you have already tried to clear your browser cache? I was able to see the Shared With you tab in your jotform account. Please click on this link for instructions on how to clear your browser cache. You might also want to try clearing your browser cookies. If the problem still exist please let us know the browser that you are using so that we can assist you better.

    Thanks