Why my account is suspended?

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    Asked on August 23, 2020 at 06:56 AM


    May i ask why my account is suspended? 

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    Answered on August 23, 2020 at 11:59 AM

    Hi Sharmaine,

    Thanks for reaching out to us,

    Your account has been flagged as a scam because your forms contain Copyrighted Logo. It is considered as a scam and violates our Terms of Use.

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #2531015 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Let us know if you need any further assistance.