I'm having issues with Google Spreadsheets Integration

  • Profile Image
    markashton
    Asked on August 06, 2013 at 11:18 AM

    Well,

    I can tell you  ... I've had to battle with your Google Spreadsheet integration .... 

    And I can tell you with a shadow of a doubt that it doesn't **** work ... and anyone who is relying on it .... should not.

    DON'T USE IT UNLESS YOU WANT TO WASTE HOURS

    Is there something I'm missing with regard to this integration.... here are the issues ...

    1) submissions inexplicably don't come in
    2) Others do
    3) Some are massively late ... very late

  • Profile Image
    tasha_ize
    Answered on August 06, 2013 at 01:11 PM

    Hi,

    I am sorry that you are having problems with your Google Spreadsheet Integration, I know this must be frustrating. I will be forwarding the issue that you are having to our development team so that they can look into the problem and provide a resolution.

    Thanks!

  • Profile Image
    markashton
    Answered on August 06, 2013 at 02:26 PM

    Frustrating ... you've no idea ... I'm only doing this because your grid report displays lop-sided thumbnail photos ... you don't have to be Poirot to see that this integration is riddled with trouble.

    Here's a five minute search and read by yours truly ...

    Some guy's having the same problem here today:
    http://www.jotform.com/answers/217427-Google-Spreadsheet-Problem
    His answer was a duff link ..... marvelous

    Oooh look .. the same problem ... some guff about apostrophes .. yep none in mine ...
    http://www.jotform.com/answers/200846-Google-spreadsheet-integration
    Not answered ... not addressed ... 

    Check this .. a pattern is developing ...
    http://www.jotform.com/answers/216746-Google-Spreadsheet-no-longer-updating
    Oh dear ... it hasn't been fixed yet!

    I give up on this

    CONCLUSION ... it cannot be relied on. Period.

    If you're reading this ... DO NOT TRY IT unless you have a lot of time on your hands.

    I would suggest Zapier ... but I've tried that too

    Thanks Mark

  • Profile Image
    EliezerN
    Answered on August 06, 2013 at 03:05 PM

    @markashton

    We deeply apologize for this inconvenience. Fortunately as a result of those users who exposed the issue our development team has worked hard to resolve it. And it is done! You no longer should experience this problem. Please make some tests and you will find it is fixed now. 

    Thanks