What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our Server used to receive all the Jotform files as they came in, we have not since July 25th.

    Asked by jhoffmann on August 06, 2013 at 03:02 PM

    Nothing changed on our end and the files are not being synced anymore. I have to manually go online to recieve them, I am not too familiar with Jotform since I have only been here as the IT manager for a little over 2 months now.

     

    Can you advise what things I should be looking for and what steps I need to take to get it working?

     

    Are there any settings on the Jotform site, I need to look at?

     

    Our company name is npn360

     

    8473255729

    JotForm name settings site
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    JotForm Support

    Answered by tasha_ize on August 06, 2013 at 04:21 PM

    Hi,

    From your email I got that your company's Jotform account is different from the one that you are currently using. Can you let us know the jotform url and/or the email address that the submissions should be sent to so that we can review the problem. Can you also confirm if the issue is related to you not receiving submissions via email any more or if it is something different. Once we have received the requested information we will be able to assist you better.

    Thanks!

  • Profile Image

    Answered by EliezerN on August 06, 2013 at 05:16 PM

    @jhoffmann

    For some reason your we are not able to see your question or comments, kindly resend it using the next link this time:

    http://www.jotform.com/answers/253237-Our-Server-used-to-receive-all-the-Jotform-files-as-they-came-in-we-have-not-since-July-25th-#2

    Thanks