What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Files submitted by client not named correctly

    Asked by Rafael on August 06, 2013 at 04:08 PM


    When a client used to upload a file via our upload form, there would be a folder with the clients name on my DropBox. Now, they come across as numbers (see attached for before and after). Did something change? Is there an update I need to make?

    Page URL:

  • Profile Image

    Answered by pinoytech on August 06, 2013 at 05:28 PM


    Sorry for the inconvenience that may have caused. As I've check your Dropbox Configuration via form's submissions page, I can see that it set to Submission ID as Default Folder Name which causing the issue.

    To fixed the issue, please follow this simple steps shown on the image above. For more information, please take a look at this video: http://www.screencast.com/t/HpPOe82I

    If you need further assistance, please let us know.

    Thank you!

  • Profile Image

    Answered by rafaMTP on August 07, 2013 at 05:10 PM
    Awesome. That fixed the issue. Thanks!