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  • Profile Image

    How to make the electronic signature visible in "my submissions" and in my emails?

    Asked by FF0508 on August 06, 2013 at 05:01 PM

    When users sign their name using the Electronic signature everything is fine, but when I check the document in my "my submissions" page the signature is white a long with the background and I can see it. How do I make the signature see able?
    Also, everytime someone puts in a submission it emails me a copy of the document, and I can't see the signature in the email copy either.
    Thnaks.

    Page URL:
    http://www.futurefighterz.com/#!consent-form/c1drx

    Screenshot
    Emails Submissions email name
  • Profile Image

    Answered by pinoytech on August 06, 2013 at 06:34 PM

    Hi,

    Sorry for the inconvenience that may have caused. I've cloned your form and I was able to replicate the issue. I will now submit a ticket to our dev team with regards on this issue.

    In the meantime, you can inject some custom css into your form in order to change the color of e-signature from white to any color so that it will visible on email notification you received.

    This is the codes you need: http://www.jotform.me/help/117-How-to-Inject-Custom-CSS-Codes

    #sig_pad_19.pad {

    color: red !important;

    }

    To see how it works, please take a look at this video: http://www.screencast.com/t/PuA7tBeRwZE

    Here's the cloned form: http://www.jotformpro.com/form/32177019500951

    If you need further assisance, please let us know.

    Thank you!